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Exclusive Services

We are more than a service company. We are your service partner. We pride ourselves on offering first class customer service and customized service solutions.

On-Site Service

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The SMS team knows your business and success highly depends on critical machine uptime. We provide a skilled CNC industry leading service team to support you when it matters the most. Our service commitment and focus to provide on-site machine, CNC, electrical, or mechanical support will decrease downtime.

Maintenance Contract

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Outsourcing machine, electrical, mechanical, and CNC, maintenance is a cost savings convenience to maintain the longevity of your equipment. SMS will perform preventative maintenance by implementing a scheduled program to regularly track each equipment maintenance requirements by our skilled service team.

Weekend Service

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We understand customers have project commitments and require weekend service support. The SMS team is providing select customers weekend support. Please inquire to enroll in the SMS weekend service support program.

Repair & Clean Linear Encoders

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Repair & Clean your existing Linear Scale Encoders.

Heidenhain linear encoders are contaminate-tolerant but eventually they succumb to the harsh environment. Despite the best maintenance, the best devices are not immune to contamination.

Retrofit Integrations

We specialize in retrofitting and upgrading CNC machine tools. The SMS team is an authorized Heidenhain and Acu-Rite distributor and service provider offering state-of-the-art TNC control systems, DRO (Digital Read Out) systems, encoders, rotary, linear scales and more! The SMS team has experienced system integrators retrofitting various equipment from 3-axis vertical machines to larger horizontal and gantry multi-axis machines.

Remote Support

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When you sign up for tele remote services, your maintenance team will have immediate trouble shooting and diagnostic assistance. The SMS team Remote support option is a perfect way to avoid lost time and get your equipment up and running.

Extended Service Agreements

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Is your equipment machine control out of warranty or end of life. Most OEM machine tool builders are not interested in providing machine upgrades, rebuilds, and retrofits or CNC system integrations. The SMS team can provide regular on-site repairs for your outdated machine equipment. We will conduct a machine evaluation report to identify components no longer in service and provide solutions for comparable replacement.

Predictive Maintenance

A growing maintenance trend to prevent equipment machine failure can be predicted to avoid a costly down time. We offer predictive maintenance program to forecast high failure components utilizing software capable of tracking mechanical and digital wear items reaching its component life expectancy.

Productivity-monitoring software enables you to increase and improve the quality of your equipment parts. Utilize shop monitoring software suchas OPC UA NC Network.

Parts & Accessories

From Portable Hand Remotes, Length Gauges, Signal Converters, Rotary Encoders, Angle Encoders, Vision Systems and more!